LaundryRun is a premium pickup, cleaning, and delivery coordination service. We collect your garments, route them to a trusted Partner Laundry, and return them clean and neatly packed.

LaundryRun itself does not perform the physical cleaning. We manage logistics, customer service, partner management, and payment flow.

The short answer I give is that we only work with the best cleaning partners in New York - clothing care experts with decades of experience - and we inspect orders for quality prior to delivery.

Some steps we take to care of your Wash & Fold clothes:

• Inspecting each garment for loose items (e.g. keys or pens) before washing

• Separating darks and lights to preserve colors

• Washing clothes using cold water to prevent color loss and shrinkage

• Never using bleach or other harmful chemicals so your clothes last longer

All this means that your clothes last longer and you leave the house every morning feeling confident in what you wear.

LaundryRun partners with independent third parties, including:

• Laundry, dry-cleaning, and alterations providers (“Partner Laundries”)

• Delivery and courier partners (“Delivery Partners”)

• Payment processors like Stripe (“Payment Providers”)

All cleaning is performed by Partner Laundries. Deliveries are handled by Delivery Partners. Payments are processed securely by Stripe.

You can use LaundryRun if you:

• Are at least 18 years old

• Provide accurate account details

• Use the Platform lawfully

You’re responsible for keeping your login information secure.

LaundryRun offers:

• Laundry / wash & fold

• Dry cleaning

• Alterations & repairs

• Bedding & household textiles

• Express turnaround

• Donations

• Membership options

• Pickup & delivery logistics

• Notifications and customer support

Services may be updated from time to time.

• All prices are shown on the Platform and may change without notice.

• Prices may be based on item count, weight, category, or service speed.

• Payment is required before delivery of your cleaned items. Delivery may be withheld for incomplete payment.

• By using LaundryRun, you authorise us to charge your stored payment method.

• LaundryRun does not store card numbers — Stripe handles all payment data.

• If your order contains additional items, misclassified items, or extra services, LaundryRun may adjust pricing accordingly.

You select a pickup window, prepare your items, and the driver arrives to collect them. When your garments are ready, we deliver them back to your address.

Unattended pickups or deliveries

If you choose to leave items outside:

• You assume all risk for theft, weather, or third-party interference.

• Delivery Partners will follow your instructions as provided.

Failed pickup or delivery

A fee may apply if:

• the driver cannot access your location,

• items are not present in the designated spot,

• the address or instructions are incorrect,

• no one is available for a required in-person handover.

Updating a pickup or delivery

You may update the time, address, bag count, or service type up to 2 hours before your scheduled pickup or delivery window.

If you update within 2 hours, LaundryRun may:

• charge a Delivery Fee, and/or

• reschedule your booking to the next available time slot.

Cancelling your booking

You may cancel at no charge if you cancel more than 2 hours before your pickup window.

If you cancel within 2 hours, or the driver arrives and items are unavailable, a Delivery Fee or Failed Pickup Fee may apply.

Weather & safety

Drivers may decline pickup if:

• access is unsafe,

• weather conditions make collection risky,

• items are not secure or protected.

LaundryRun may delay deliveries during storms or unsafe conditions.

Item reclassification

If items are placed in the wrong category (e.g., expensive silk shirts in a general laundry bag), LaundryRun may reclassify and adjust pricing.

You agree to:

• Provide accurate pickup and delivery instructions

• Ensure items are cleanable and safe

• Remove valuables from pockets

• Use LaundryRun-provided bags and labels

• Separate delicate or special-care items when needed

• Retrieve delivered items promptly from unattended locations

• Complete payment before scheduled delivery of your items

LaundryRun is not responsible for damage caused by items left in pockets (pens, lip balms, batteries, etc.).

Partner Laundries may refuse:

• Leather, suede, fur, or specialty garments

• Items with no care labels

• Torn, heavily stained, or damaged garments

• Items requiring specialist processes not supported by our partners

LaundryRun may reclassify items at its discretion.

We aim for excellence, but cleaning carries inherent risks.

Reporting window

You must report any issue within 48 hours of delivery.

Investigation

We may request:

• photos

• age and value

• description of fabric, brand, damage

• timestamped delivery details

Liability limit

To the maximum extent permitted by law, LaundryRun’s liability is limited to:

• 10× the cleaning cost of the item, OR

• The item’s fair depreciated value, whichever is lower.

We do not cover

• sentimental value

• luxury items not declared as high-value

• pre-existing damage or weakening

• fading, shrinkage, colour-run, or normal cleaning effects

• items damaged due to improper care labels

If an item has a retail value over $150, you must declare it when booking.

We may decline the item or recommend specialist cleaning.

If you don’t declare high-value items, liability is capped at the standard limits above.

Refunds are issued only where required under Australian Consumer Law.

We do not issue refunds for:

• stains that cannot be removed

• colour fading or shrinkage

• incorrect order submissions

• dissatisfaction with normal cleaning outcomes

• Memberships renew automatically each billing cycle.

• Benefits and pricing may change with notice.

• You may cancel anytime; partial refunds are not offered.

Misuse of benefits may result in suspension.

• Credits are non-transferable, non-refundable, and cannot be exchanged for cash.

• LaundryRun may change or withdraw promotions at any time.

LaundryRun collects only the data needed to deliver your service.

Payment details are handled exclusively by Stripe.

See our Privacy Policy for full details.

By using LaundryRun, you consent to receive:

• order updates

• delivery notifications

• reminders

• account messages

You can opt out of marketing at any time.

You must not:

• misuse or tamper with the Platform

• provide false or misleading information

• submit hazardous, inappropriate, or non-cleanable items

• attempt unauthorised access to systems

LaundryRun may modify or delay services due to:

• weather events

• capacity issues

• partner delays

• safety concerns

• force majeure events

We are not responsible for delays outside our control.

We aim to resolve disputes quickly.

You agree to:

1. Contact LaundryRun support first

2. Engage in good-faith communication

3. If unresolved, attend mediation in Queensland

Your rights under Australian Consumer Law remain unaffected.

Yes.

We may update these Terms when needed.

Continued use of the Platform means you accept the revised Terms.

These Terms are governed by the laws of Queensland, Australia.

support@laundryrun.co