We collect information needed to provide a premium pickup, cleaning, and delivery experience.

Personal contact details

• Name

• Email address

• Mobile number

• Pickup/delivery address

• Postcode

Order & service information

• Booking history

• Preferences (e.g., folding style, fragrance options)

• Special instructions

• Garment notes or photos

Payment information

We do not store full card numbers.

Payments are handled by Stripe, a PCI-DSS Level 1 compliant provider.

Device & usage information

• IP address

• Device type

• Browser type

• Cookie identifiers

• Page interactions and behaviour analytics

We collect information through:

• Account creation

• Website and mobile interactions

• Booking forms

• Pickup and delivery instructions

• Communications with customer support

• Cookies, analytics tools, and tracking pixels

• Third-party integrations (Stripe, courier tracking tools, etc.)

We only collect what’s required to deliver and improve your experience.

We use your data to:

Provide our core services

• Process bookings

• Route items to Partner Laundries

• Coordinate pickups and deliveries

• Verify payment

• Communicate order status

Improve our service

• Enhance platform performance

• Analyse usage patterns

• Optimize delivery logistics

• Improve cleaning and user experience

Communicate with you

• Order updates

• Pickup reminders

• Delivery notifications

• Account messages

• Notifications about promotions (you can opt out)

Meet legal obligations

• Australian Consumer Law

• Recordkeeping and taxation

• Fraud prevention

We share personal information only with trusted third parties essential to our service:

Partner Laundries

To clean, treat, or process your garments.

Delivery Partners

So they can locate your address, contact you if needed, and deliver your items safely.

Stripe (Payment Provider)

For secure handling of all payments.

Technology & infrastructure providers

Such as cloud hosting, analytics, SMS/email notification systems, and customer support software.

Regulatory bodies

Only when legally required.

We do not sell, rent, or trade your information.

No.

LaundryRun does not store card numbers or sensitive payment information.

Payments are processed exclusively by Stripe, which encrypts and stores your data securely on its own servers.

Yes — to improve your browsing and booking experience.

Cookies help us:

• keep you logged in

• remember your preferences

• understand website performance

• measure analytics

• run basic marketing retargeting (e.g., reminding you of an unfinished order)

You can disable cookies in your browser settings, but some features may not function properly.

We take multiple precautions to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)

• Secure cloud-hosting providers

• Restricted internal access

• Security monitoring

• Regular audits

• Stripe payment security (PCI DSS Level 1)

However, no method of digital transmission is 100% secure. You use the platform at your own risk.

Some third-party providers (e.g., cloud hosting, analytics tools) may store or process data outside Australia, including in the US, EU, or Asia.

We only work with providers that meet global privacy and security standards.

Yes.

Under the Privacy Act 1988, you may request:

• a copy of your personal information,

• corrections to inaccurate details,

• deletion of your information (unless we must retain it by law).

To make a request, email:

support@laundryrun.co

We may need to verify your identity before processing requests.

We keep your personal information only as long as needed for:

• delivering the service

• resolving disputes

• fraud prevention

• meeting legal, regulatory, and tax obligations

Once no longer required, we securely delete or anonymise your data.

LaundryRun is not intended for users under 18 years old.

We do not knowingly collect data from minors.

Yes.

We may update this Privacy Policy occasionally.

When we do, we will update the date at the top of the page.

Continued use of LaundryRun means you accept the updated Policy.

If you have questions or concerns about this Privacy Policy or your personal information:

support@laundryrun.co